For the rest of us
Our Website Maintenance Services cover absolutely everything you can think of, except for providing the design and content. .
All content Management systems such as WordPress, that allow for dynamic content and multiple users with endless functionality come with the same logistical problems. You just cannot set them up and forget about them.
About our website maintenance features
Our maintenance packages come with many features. The following explains the various options in more detail but if you would like to discuss your requirements please call us on +880 1616 520 520 or email for more information.
Problems happen, its impossible to stop hackers, hardware failures or simple human error, to protect against this its essential to have regular backups of your website. All our maintenance packages include monthly, weekly or daily backups stored on the remote Server.
If something should go wrong we can restore your site at no cost to you.
CMS & plugin updates
Our maintenance packages are designed for websites that use Content Management Systems such as Joomla, WordPress, Magento, Opencart, Prestashop and many others.
These systems require frequent updates to ensure they receive the latest security and feature updates. All of our packages include this by default, its essential in helping to secure a website.
Its increasily important to ensure your website is secure, Google even rank sites who have SSL (https://) enabled on their site higher. Our Pro and Plus maintenance packages include an SSL certifcate to ensure your site content is encrytped when viewed by any visitor and can be added as an extra to our Basic and Standard packages.
Our monitoring system keeps track of the SSL certificate to ensure it remains active and any mixed content issues are resolved.
Our monthly website support provides time each month for us to help make updates to your website. Whether it be adding blog posts, changing existing web pages, image editing or fixing problems you let us know any issues you're having and we'll fix them.
If you need more time than that included in your plan we'll quote for it and complete changes once approved.
24/7 site monitoring
No one knows when something might go wrong, or a temporary issue can cause outages, thats why our Standard, Pro & Plus maintenance customers have their sites covered with our 24/7 monitoring.
Our monitoring system alerts us to issues within one minute of them happening meaning we can react and help to fix problems as soon as possible, without you needing to contact us.
We love the web, no surprise there, so email support is the best way to make sure we get back to you. We have a dedicated mail address for our customers to raise issues and request help, we aim to get back to any request within 24 to 48 hours Monday to Friday.
We welcome calls to our office number and are happy to discuss any issues or requirements you may have.
If we're on other calls or away in meetings our voicemail is regularly checked and we always respond to messages as quickly as we can.
Site audit report
On the Pro and Plus packages, each month we run an audit of your site which includes many technical factors such as broken links, missing meta titles and many other factors which can help with search engine ranking.
Subject to time remaining on your monthly support hours we'll work to help fix as many of these as we can. Please note, some issues may be too technical without a deeper rebuild of the site and are subject to how many issues arise, fixes may take several months but can be looked at as an additional fixed priced project if required.
Site performance report
We use the popular GT Metrix site performance tool to check for performance issues such as page loading time.
Subject to time remaining each month on your support hours we'll work to fix issues that may arise. Please note, each website is vastly different, certain functionality may mean we cannot improve performance without significant changes but the report is an excellent guide to how well your site performs for visitors and search engines.
Our Monthly Maintenance Package Includes
- Daily website database backups
- General maintenance
- Annual hosting of your website
- Proactively managing threats by blocking IP’s and other relevant procedures
- Updating the WordPress platform
- Resolving any plugin errors and compatibility requirements
- Checking for new plugins
- Installing updated plugins
- Adjusting current plugin functionalities
- Resolve any errors that may prevent website functional performance
- Security management
- Monitoring the website for potential hacking
- Technical support
- Monitoring the website for any access attempts
- If the website is hacked we will resolve/remove the hacked area
- Pro-active management
- Bi-weekly login to perform housekeeping
- Content management assistance
With our monthly maintenance package you can have peace of mind that your website is being taken care of and that you have the full support of a professional team that if working to keep your website updated and functioning error free.